About The Resort

Haven Riviera Cancun

An oceanfront sanctuary of luxury and sophistication awaits for you at Haven Riviera Cancun. An adults-only, all-inclusive resort placed between Cancún and Riviera Maya. Spectacular views of the sparkling Caribbean Sea will inspire your every moment in our 250 acres of beautiful landscape grounds. 


Our intimate realm of style, glamour, and seclusion will make you feel as if you have a tiny corner of Mexico’s coastline just for you.  


Resort Map


 

Complimentary Facilities and Services


  • 435 Junior, Romance, and Master Suites
  • 114 Swim-Out Heated Pool Suites (minimum 26 Celsius / 78.8 Fahrenheit)
  • Presidential Suite
  • King Bed, 2 Queen Beds, or 2 Double Beds guaranteed
  • 24-hour room service
  • Daily stocked mini bar
  • 7 fine dining restaurants - 6 à la carte and 1 gourmet buffet
  • 2 snack bars
  • 3 swim-up bars
  • 8 bars & lounges (including a Cabaret and an American Style Bar)
  • Nespresso coffee machines in all rooms
  • Coffee Shop, offering snacks and ice cream
  • 4 heated swimming pools (minimum 26 Celsius / 78.8 Fahrenheit)
  • 1 giant jacuzzi
  • 2 full-service gyms, open 24 hours
  • Multiple-purpose tennis court
  • Pickleball court
  • Beach and pool volleyball
  • Ping pong and table games
  • Scuba dive initiation, in the pool (based on availability)
  • Macrame workshops
  • Yoga classes
  • Guest shop
  • Tourist information desks
  • In-house travel agency
  • Concierge service in the lobby
  • Beach concierge and pool service
  • Spa concierge
  • Complimentary WIFI (including pool and beach)
  • Free calls to US & Canada

Flight Information

  $1000 flight credit via gift card will be given to each employee. 

Accommodation

 

Elevate your stay at Haven Riviera Cancun with an exclusive Serenity Club Upgrade. Enjoy a private check-in experience, VIP services, and a delightful range of premium amenities, designed to enhance your comfort beyond compare.


New & Exclusive Amenities for All Serenity Club Categories:


  • Stunning suites in an impeccable location with breathtaking views
  • Exclusive check-in & lounge area
  • Butler service 7:00am – 11:00pm
  • Premium aromatherapy menu (six aromas to choose from)
  • Personalized premium mini bar, restocked daily
  • Nespresso machine with premium capsules menu
  • Premium pillow menu (four pillows to choose from)
  • Haven Riviera Cancun signature toiletries
  • Two exclusive, à la carte restaurants, open daily: Vistas (breakfast and lunch) and Tahani (breakfast and gastronomic experience: Dinner & Dance)
  • Extended room service menu
  • Complimentary green fees at El Tinto golf course at Cancun Country Club (one golf cart included for free on a 3-nights stay or two golf carts included for free on a 5-nights stay)
  • Complimentary access to the water journey experience and dynamic pool circuit at the MySenses Spa (one booking for 4 nights or less and two bookings for 5 nights or more, not accumulative)
  • 20% discount on food and beverages*
  • 15% discount on treatments at the MySenses Spa*
  • Exclusive Serenity Pool with an à la carte lunch service: 12:30 pm a 5:00 pm
  • Premium liquor
  • Welcome Gift
  • Complimentary Beach Bag


*Restrictions apply.

Contact your personal Concierge to arrange.


Note:  Guests can arrange for any extra amenities by contacting the resort directly. 

Serenity Club Ocean Front King Bed Junior Suite

 Our Serenity Club suites provide unobstructed views of the seven colors of the Caribbean from the comfort of your King-size bed. Enjoy the sounds of the ocean, the warmth of the sunrise and the comforts of home. With rich fabrics and contemporary Mexican décor, your vacation begins the moment you step into your suite. Your dedicated concierge, together with premium amenities, creates a relaxed ambiance where we cater to your every need. 

 

In-Room Amenities


  • 50" Interactive TV
  • Minibar
  • Vanity mirror
  • Umbrella
  • Scale
  • Steamer
  • Wake up radio
  • USB chargers in wall
  • Bluetooth in Bathroom
  • Independent secret box for Room service delivery
  • Security safety box
  • Free WI-FI in room
  • Hairdryer 


Note:  Guests can arrange for any extra amenities by contacting the resort directly. 


Dining

Discover Haven Riviera Cancun and indulge in an exceptional culinary experience. From international fine-dining restaurants to eclectic bars and casual grills, savor an inspiring mix of Asian fusion, Mediterranean dishes, and à la carte innovation. Enjoy the best dining while taking in breathtaking ocean views, or relax at our toes-in-the-sand casual grill. Each venue celebrates the vibrant flavors and beauty of the Mexican Caribbean, ensuring an unforgettable culinary journey during your stay. Whether you seek gourmet cuisine or laid-back bites, Haven Riviera Cancun has it all. 


Note:  Guests can arrange for any extra amenities by contacting the resort directly. 

Olios - Mediterranean Cuisine

Agua Bendita - Mexican Steak House

Agua Bendita - Mexican Steak House

*Reservation required 

Agua Bendita - Mexican Steak House

Agua Bendita - Mexican Steak House

Agua Bendita - Mexican Steak House

*Reservation required 

Satsu - Asian Fusion

Agua Bendita - Mexican Steak House

Vora Mar - Restaurant Trattoria

*Reservation required 

Vora Mar - Restaurant Trattoria

Tahani - A la carte breakfast (Serenity Club only) / Special menu for dinner

Vora Mar - Restaurant Trattoria

*Reservation required 

Tahani - A la carte breakfast (Serenity Club only) / Special menu for dinner

Tahani - A la carte breakfast (Serenity Club only) / Special menu for dinner

Tahani - A la carte breakfast (Serenity Club only) / Special menu for dinner

*Reservation required 

Vistas Restaurant - A la carte / Serenity Club Only

Tahani - A la carte breakfast (Serenity Club only) / Special menu for dinner

Tahani - A la carte breakfast (Serenity Club only) / Special menu for dinner

Flavours - Marketplace

Mixology Corner - 14/50 Mixology Bar

Flavours - Marketplace

Mistral - Snack Bar

Mixology Corner - 14/50 Mixology Bar

Flavours - Marketplace

Mixology Corner - 14/50 Mixology Bar

Mixology Corner - 14/50 Mixology Bar

Mixology Corner - 14/50 Mixology Bar

Limes - American Style bar

Mocaccino - Coffee shop and Deli

Mixology Corner - 14/50 Mixology Bar

Moons - Night Club

Mocaccino - Coffee shop and Deli

Mocaccino - Coffee shop and Deli

Mocaccino - Coffee shop and Deli

Mocaccino - Coffee shop and Deli

Mocaccino - Coffee shop and Deli

Vistas Pool - Bar Pool Bar

Vistas Pool - Bar Pool Bar

Vistas Pool - Bar Pool Bar

Docks - Pool Bar

Vistas Pool - Bar Pool Bar

Vistas Pool - Bar Pool Bar

Haven Lounge - Lobby Bar

Vistas Pool - Bar Pool Bar

Haven Lounge - Lobby Bar

Sip & Savor

Omakase at Satsu

Omakase at Satsu

Omakase at Satsu

 A journey for the senses, where every course is a moment of discovery.
In our Omakase experience, the chef becomes your guide, crafting a personalized tasting that celebrates the purity of ingredients and the beauty of spontaneity.
Each dish is created before your eyes, blending flavor, artistry, and emotion in perfect balance — an exper

 A journey for the senses, where every course is a moment of discovery.
In our Omakase experience, the chef becomes your guide, crafting a personalized tasting that celebrates the purity of ingredients and the beauty of spontaneity.
Each dish is created before your eyes, blending flavor, artistry, and emotion in perfect balance — an experience meant not just to be tasted, but to be felt. 


 For more information, or to make a booking, reach out directly to your concierge or speak with your private butler.


Dinner & Dance

Omakase at Satsu

Omakase at Satsu

 Enjoy an exceptional dining experience at Tahani restaurant, where you will be delighted by a carefully curated five-course menu that takes you on a journey of flavors. Begin with a delicate appetizer, followed by a succulent main course, each paired with refreshing beverages.

As you savor each bite, talented musicians will take the stage

 Enjoy an exceptional dining experience at Tahani restaurant, where you will be delighted by a carefully curated five-course menu that takes you on a journey of flavors. Begin with a delicate appetizer, followed by a succulent main course, each paired with refreshing beverages.

As you savor each bite, talented musicians will take the stage, delivering a musical performance that perfectly complements the atmosphere. The evening will conclude with a sweet surprise from our Chef.


 For more information, or to make a booking, reach out directly to your concierge or speak with your private butler. 

The Chef’s Table

Omakase at Satsu

The Chef’s Table

 Maize, heart of ancient cultures & abundance, inspires chef's menu. Revered in Mexico, it's tradition, flavor & innovation's base. Chef reinterprets its heritage in a gastronomic journey highlighting versatility & cultural significance. Enjoy this immersive experience where maize's soul lives in each dish, paired with artisanal touches &

 Maize, heart of ancient cultures & abundance, inspires chef's menu. Revered in Mexico, it's tradition, flavor & innovation's base. Chef reinterprets its heritage in a gastronomic journey highlighting versatility & cultural significance. Enjoy this immersive experience where maize's soul lives in each dish, paired with artisanal touches & fine ingredients. Flavors transport you to Mexican roots, reimagined with elegance. With corn, history lives. For information, please contact the Concierge or Butler. 


 For more information, or to make a booking, reach out directly to your concierge or speak with your private butler. 

MySenses Spa

Immerse yourself in ultimate relaxation at MySenses Spa in Haven Riviera Cancún, where ancient Mayan healing philosophies inspire a serene sanctuary of wellness. Indulge in luxury treatments, therapeutic massages, and rejuvenating facials, complemented by a complete hydrotherapy circuit featuring Roman thermae, a traditional temazcal, an exclusive Hammam, and a VIP couples suite. Complete your rejuvenating journey with a visit to our full-service beauty salon, bridal suite, and cutting-edge gym designed to refresh your spirit, body, and mind. 


Note:  Guests can arrange for any extra amenities by contacting the resort directly. 

Common Area Includes:

Water Journey Experience

  •  Sauna
  • High-density aroma steam room
  • Hamman style steam room with herbarium
  • Sensations shower
  • Ice fountain
  • Cold mist shower
  • Pressure shower for chromotherapy
  • Cold water plunge pool
  • Giant jacuzzi

Dynamic Pool Circuit

  •  Cascade shower
  • Water jets for physiotherapy
  • Cervical shower
  • Tubular beds
  • Heizer bubble floor

Area of Rest & Relaxation

  •  Rehydration station with tea and natural cold-pressed fruit juice
  • Comfortable chaise lounge with temperature regulator

Personalized Area for Men & Women

  • Separate areas for men & women with lockers 
  • Bathrobe, towels & slippers available
  • Showers with complimentary bathroom amenities

Golf

Consistently acclaimed among the best golf courses in Latin America and voted the "BEST Getaway Course" by Golf Digest in 2016, Cancun Country Club and its El Tinto golf course set new standards for excellence in providing a world-class "private club". Haven Riviera Cancun is pleased to provide complimentary green fees to all guests at the nearby Nick Price designed "El Tinto" Golf Club, a short 10-minute drive from the resort.


Tee times are subject to availability. Our Golf Concierge at the hotel will help you with the arrangements. At the time of booking, we will require your credit card. Canceling or rescheduling your tee time has to be done at least 24 hours in advance to avoid no-show penalties. The client will get a coupon that gives them access to the golf course.


Free green fees are complimentary for all Guests of Haven Riviera Cancun. Guests staying in the Serenity Club for a minimum of 3-nights will also receive one (1) complimentary cart per round. If staying 4-7 nights, guests will enjoy (2) carts during their stay/play. Guests staying in Serenity Club for 8 nights or longer will receive three (3) carts per stay/play. This offer is non-transferable. 


Note:  Guests can arrange for any extra amenities by contacting the resort directly. 

Sports & Entertainment

Our gym area is the perfect place to keep your mind and body in a healthy lifestyle. Open 24 hours. You can make a reservation at the MySenses Spa reception if the is a high occupancy in the resort or request access if there is space available. Enjoy our entertainment personnel's exclusive class every day at 17:15 hours and work a different muscle and body part each day.


 Note:  Guests can arrange for any extra amenities by contacting the resort directly. 

Entertainment

 Daily Gym routine
Artificial Tennis court
Half Basketball court
Beach Volleyball
Ping-Pong
Table Games
Yoga Classes
Cocktail Tastings
Cocktail Lessons
Live Dj twice a week 

Activities

 Yoga
Macrame Workshop
Cooking Class
Mixology
Kayak*
Hobbie Cat*

*Additional charges may apply  

Offsite Activities & Adventures

 When planning your Cancún adventure, the Haven Riviera Cancún concierge is happy to offer recommendations and make arrangements for tours, activities, tickets and transportation.  


  Note:  Guests can arrange for any extra amenities by contacting the resort directly. 

Cancun

Playa del Carmen

Playa del Carmen

 20 Min by car


The resort is a 20-minute drive from the restaurants, discos, beach clubs and nighttime entertainment of downtown Cancún. 

Often named the “Miami of the Caribbean,” offers a diverse array of cultural and dining options, world-class shopping and nightlife and exhilarating activities and things to do.

Playa del Carmen

Playa del Carmen

Playa del Carmen

 45 Min by car

Local town with bohemian laid back ambiance as well as night life and hip vibe of the Riviera Maya. 

Puerto Morelos

Playa del Carmen

Puerto Morelos

 25 Min by car


Timeless and tranquil port with great Mexican flavor, full of foodie experience.
Just a five-minute drive from the resort, this timeless and tranquil port is teeming with Mexican flavor and full of delicious foodie experiences. 

Tulum

Playa del Carmen

Puerto Morelos

 The only coastal Mayan ruins in the area, Tulum blends ancient mysteries and heritage with the stunning beauty of the Caribbean Sea. 

Shopping

Cozumel Island

Chichen-Itza

 Explore the Grand Outlet Riviera Maya or La Isla Shopping Village, both just minutes from the resort. 

Chichen-Itza

Cozumel Island

Chichen-Itza

 The most important and spectacular Mayan ruins in the Yucatan Peninsula, these ruins of the ancient Mayan empire feature massive pyramids and a cenote where human sacrifices took place. 

Isla Mujeres

Cozumel Island

Cozumel Island

 Located about eight miles off the Yucatan Peninsula coast, Isla Mujeres features strong surf and rocky coastline along its eastern Caribbean coast. To the west, the skyline of Cancún can be seen across the clear waters. ​ 

Cozumel Island

Cozumel Island

Cozumel Island

 Situated about 10 miles off Playa del Carmen, close to the Yucatan Channel, Cozumel is one of the most popular Caribbean cruise ports and a wonderland for divers. 

Xcaret

Xcaret

Xcaret

  This ecological/archaeological theme park located 75 minutes from the hotel is one of the most visited tourist attractions in the area. 

Xel-Ha

Xcaret

Xcaret

 Just 90 minutes from the hotel, this eco-aquatic park offers mystical lagoons and caves. 

Xenses

Xcaret

Xenses

 Take a 75-minute drive to this sensory theme park and embark on a unique adventure that will challenge your senses. ​ 

Xplor

Xcaret

Xenses

 Immerse yourself in an underground world in the heart of the Riviera Maya, fly through the jungle on one of 14 zip lines or take an exhilarating amphibious vehicle ride. 

FAQ’s

 1. Do I need a passport?

  • Yes! Please make sure your passport is updated or visit U.S. Passports to renew or apply.


2. Do I have to use PTO for the trip? 

  • Only for extended dates before or after scheduled dates. NO PTO for scheduled dates.


3. Are the offices still open on Thursday and Friday?

  • Yes.


4. What parts of the trip are the company paying for?

  • Four night stay at Haven Resort & Spa as well as roundtrip transfers.
  • Group excursion.
  • $1000 gift card to help cover flight costs.


5. What is the company NOT paying for? 

  • Transfers to/from your local US airport.
  • Food or drink outside of the resort. 
  • Transportation, other than included round trip airport to resort transfer in Cancun. 
  • Any special activities, e.g. golf, spa, etc. you choose to do outside of company sponsored group events. 


6. Can I book any activities like golf, spa, or other experiences? 

  • Yes, you will be responsible for booking any activities that aren't sponsored by the company. 


7. Can I extend my trip?

  • Yes, but you will be responsible for any additional nights stay. Please discuss with your manager in advance. 
  • During the registration process you will have the option to request an extension. Extensions are based on resort availability, pricing subject to resort rates for applicable dates. Details on the process of securing your extension will be provided during the registration process. 


 8. When will I need to register and commit to the trip?

  • Registration will open on January 1, 2027. A "Registration" button will become available at that time and will be at the bottom of this page.
  • Registration will close on February 1, 2027. 
  • Should your travel plans change after you have registered, please email BOTH your manager AND Christine Austin at caustin@flyovertravel.com as soon as possible.  
  • Cancellation of registration MUST be submitted no later than January 3, 2027 to avoid penalties. This applies to the group travel dates AND extensions requests if applicable. 


9. Do I need to do anything right now?

  • Make sure you have your passport and if not, renew or apply ASAP!

Travel Request Information

 Allstate Incentive Trip 2027 

 Haven Riviera Cancun 

 April 15-19, 2027 


Travel Professional:

Christine Austin - caustin@flyovertravel.com  (630-292-9012)

  Copyright © 2026 FlyOver Travel - All Rights Reserved 

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 An Independent Affiliate of A. S. A. P. Cruises Inc., Florida Seller of Travel No. FST ST15578 - 

California Seller of Travel No. 2090937-50 - Washington UBID No 603189022




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